Frequently Asked Questions

ContactTheBusiness is a B2B business visibility and discovery platform. It helps business owners create a public business profile with approved business details, photos, videos, contact options, social links, banners, and other profile information so visitors can understand the business faster.

No. ContactTheBusiness is intended for business use only. It is built for business owners, companies, freelancers, self-employed professionals, authorised business representatives, and other B2B users.

No. ContactTheBusiness helps businesses present themselves and be contacted. It is not the seller of the listed business products or services, and it is not a party to contracts, bookings, orders, reservations, quotes, deliveries, or customer relationships between visitors and listed businesses.

No. It is not a movie, entertainment, or file-download website. Videos and images are used only to help explain real businesses, services, products, locations, teams, portfolios, menus, events, or other business-related information.

No. Business users upload their own finished media. A clear smartphone video can be enough if it helps visitors understand the business. The business user remains responsible for the content, quality, rights, and accuracy of uploaded media.

No. A public listing means the profile was accepted for display under platform rules. It does not mean ContactTheBusiness verifies, certifies, audits, recommends, guarantees, or accepts responsibility for the business, its services, its products, its licences, its prices, or its legal compliance.

ContactTheBusiness.com is the public service name and website. Wallstoneberg, Einzelunternehmen, is the legal operator of the service. The Wallstoneberg website is the operator/corporate website; ContactTheBusiness.com is the active public B2B platform.

The legal provider information is available in the Imprint. The Terms, Privacy Policy, Community Guidelines, and Data Copyright / UGC & IP Policy also explain the operator relationship and platform rules.

Before registering or submitting a business, business users should read the Terms, Community Guidelines, Privacy Policy, and Data Copyright / UGC & IP Policy. These pages form the main source of the platform rules.

The platform is designed for commercial, business, trade, professional, or self-employed purposes. It is not intended as a private consumer service. This matters for registration, payment, withdrawal rights, responsibility for business content, and legal expectations.

No. The FAQ is a practical summary for easier understanding. If there is any conflict or doubt, the Terms, Privacy Policy, Community Guidelines, Data Copyright / UGC & IP Policy, and other legal pages prevail.

You start from the business registration page, create the owner account, add business basics, provide the required business information, accept the required legal pages, verify your email, and submit the business application for review.

Registration may ask for owner account details, business name, category, business description, public contact information, location or service area, opening hours, search words, and other information needed to build a clear business profile.

Email verification helps confirm that the account email belongs to the registering user and allows the platform to send important account, review, dashboard, billing, and service messages.

No. Registration creates the account and business submission. Public display happens only after ContactTheBusiness reviews and approves the business profile and relevant public content.

Review time can vary depending on the submission, media, clarity, workload, and whether corrections are needed. The goal is to keep the platform useful and safe while checking that public content is suitable for a B2B business listing platform.

Yes. A business may be rejected or returned for correction if it is unclear, misleading, incomplete, inappropriate, unsafe, suspicious, unlawful, not suitable for the platform, or does not appear to be a real business listing.

Public-facing changes may need review before visitors see them. This can include business details, photos, videos, logos, banners, contact options, social links, descriptions, categories, and other profile content.

The platform is built around business profiles. If you manage more than one real business, each business should be accurate, authorised, and submitted in line with platform rules. Do not create misleading duplicates or listings for businesses you are not authorised to represent.

Yes. A business can start with the Free level. A Free business page appears publicly after review and approval.

Free gives the business a basic public page after approval. It includes basic business details, one short video up to 1 minute, up to 3 photos, and up to 5 search words, subject to the current rules shown on the platform.

The basic Free listing level is shown as €0 per month on the pricing page. Free features are still subject to platform rules, moderation, technical availability, and any future changes to the service.

Yes. Free includes limited media capacity. Public media still needs to meet the Community Guidelines and may need review before it appears publicly.

Free does not include the fuller Pro tools such as expanded media capacity, more search words, selected customer contact buttons, social media links, visitor activity details, business banners, or review replies where those Pro features are available.

Yes. Free is the starting point. You can upgrade when you want more media, more contact options, more profile completeness, visitor activity information, banners, social links, or review reply tools.

Pro adds more space and more tools for businesses that want a fuller profile. It can include two longer videos up to 5 minutes each, up to 15 photos, up to 15 search words, customer contact choices, social media links, visitor activity details, business banners, and review reply tools, subject to the current plan rules.

The current Pro price is shown on the Pricing page and confirmed in PayPal before payment is completed. PayPal shows the final payable amount before you approve the subscription.

Choose Pro when the business needs more videos, more photos, stronger contact options, social links, featured banners, review replies, and more insight into how visitors interact with the business page.

No. Pro gives more tools, but it does not bypass review. Uploaded public content and business changes may still need ContactTheBusiness review and approval before appearing publicly.

No. Pro provides presentation, discovery, contact, and activity tools. It does not guarantee views, clicks, calls, bookings, enquiries, leads, rankings, customers, revenue, or approval of every submission.

If Pro ends or is cancelled, paid features may stop or become unavailable after the current paid period ends. The business may remain at the Free level where allowed, but Pro-only content or tools may be hidden, locked, limited, or unavailable.

Pro-only capacity and tools may be restricted after Pro ends. Some media or features may remain stored for account, legal, technical, or moderation reasons, but public display and editing may depend on the active plan and platform rules.

Yes, where available and approved. Pro contact options may include call, email, website, booking, quote request, menu, order online, product page, event page, tickets, brochure, price list, and similar business actions. External links must be lawful, safe, accurate, and relevant.

Upload a clear business video that helps visitors understand what the business does. Useful videos may show the premises, products, services, rooms, food, work examples, team, portfolio, customer-facing process, event space, or brand identity.

Yes, if vertical video shows the business clearly. Landscape video often fits public profile pages better, but the best format is the one that presents the business professionally and accurately.

Use real, clear, relevant photos. Good choices include premises, products, menus, rooms, services, work examples, equipment, team photos where lawful, portfolios, events, or customer-facing business areas.

Yes, if you own the logo or have permission to use it. Do not upload another company’s logo, trademark, brand asset, or protected material unless you have the required rights.

Business banners may be available as a Pro feature. Banners can help present the business visually, but they must still be accurate, lawful, professional, and approved before public display.

Rejected media does not appear publicly. You may remove it and upload a better version. Rejected media may be removed after a short time to save storage or manage moderation records.

Rejected media normally should not count as usable public plan content. If something looks wrong in your dashboard, contact support with your business name and the affected media item.

Only if you have the rights and permissions needed for business use on ContactTheBusiness. Do not upload copyrighted photos, videos, music, logos, product images, text, or brand materials unless you are authorised to use them.

Yes. By submitting content, you allow the platform to technically process media where needed for hosting, display, thumbnails, previews, performance, moderation, security, and normal platform operation.

The dashboard is the business owner’s control room. Depending on plan and status, it may let you manage business details, photos, videos, logo, contact options, social links, analytics, billing, and business profile changes.

Yes. You can edit business details later. Public-facing edits may need review before visitors see them.

Yes, where the dashboard allows it. Choose the most accurate category and search words. Search words should describe the business honestly and should not be spammy, misleading, or unrelated.

Pro may show visitor activity details such as profile views, video views, video plays, photo clicks, contact clicks, website clicks, service clicks, booking clicks, quote requests, menu views, product clicks, event clicks, ticket clicks, social link clicks, or banner clicks where available.

No. Dashboard activity information helps you understand how visitors interact with your page. It does not prove sales, customers, conversion, revenue, or complete visitor intent.

Use account access carefully. The safest approach is that the owner or a trusted authorised person manages the business dashboard. Do not share login details widely or with people who are not authorised to act for the business.

Use the available login or password reset options. If you still cannot access your account, contact support with enough information to identify the business and account. ContactTheBusiness may need to verify authority before making changes.

Yes, depending on your plan, approved profile settings, and available contact options. Contact options may include phone, email, website, booking, enquiry, quote request, menu, ordering, products, events, tickets, and similar business actions.

Social media links may be available, especially for Pro. Links must be relevant, accurate, lawful, and connected to the listed business. Do not link to unsafe, misleading, illegal, or unrelated pages.

Yes. You can share your public business profile link in messages, on your own website, or on social channels once the page is public. The profile is designed to be a clean business link visitors can understand.

Public business pages may be accessible to visitors and search engines, subject to technical settings, indexing, search engine decisions, and platform rules. ContactTheBusiness does not guarantee search ranking or search engine visibility.

ContactTheBusiness supports many industries, including restaurants, cafés, hotels, construction, education, health, retail, professional services, manufacturing, agriculture, tourism, transportation, real estate, entertainment, engineering, energy, public services, and more.

Use the category options available in the registration or dashboard. The selected category should be the closest honest match. Misleading category selection may be corrected, rejected, or moderated.

Yes, where those fields are available. Keep opening hours, location, address, service area, website, phone, email, and other public details accurate and updated.

Pro subscription payment is handled through PayPal checkout. ContactTheBusiness does not ask you to enter card details directly on the ContactTheBusiness website.

The final payable amount is shown in PayPal before you complete the subscription. Always review the PayPal confirmation screen before approving payment.

Yes. Cancellation stops future billing. Your paid Pro access normally remains active until the end of the current paid billing period.

Normal mid-period cancellation is not refunded. Cancellation stops future billing, and the current paid period remains active until it ends. Exceptional payment issues may be handled separately through PayPal or support.

If a payment fails, is reversed, disputed, refunded, or otherwise cannot be completed, Pro access may be suspended, restricted, cancelled, or handled as an exceptional billing case under the Terms and PayPal process.

Yes. Registered business customers may request invoice-style billing communication from the billing area where available. It is sent to the registered business email. PDF download may not be available unless the dashboard offers it.

Registered business-customer billing and invoice enquiries should use businesscontact@contactthebusiness.com. General public, legal, privacy, or non-billing enquiries should use contact@contactthebusiness.com. System emails may come from no-reply@contactthebusiness.com.

The platform is B2B-only. The Terms explain that it is not intended for private consumer use and that consumer withdrawal rules are not offered as a consumer service feature.

Business listings must be lawful, accurate, professional, relevant, and suitable for a B2B business listing platform. They must not be misleading, unsafe, infringing, abusive, fraudulent, spammy, or unrelated to the listed business.

Strictly prohibited content includes illegal activity, fraud, scams, deception, hate speech, harassment, threats, malware, security abuse, child endangerment, sexual exploitation, pornography, terrorism or violent extremism, weapons or explosives promotion, harmful misinformation, and other content banned by the Community Guidelines.

Some regulated or high-risk sectors may require extra caution, lawful presentation, accurate information, and compliance with applicable professional, advertising, consumer, sector, data protection, and safety rules. ContactTheBusiness may reject or restrict listings that create legal or platform risk.

Yes. The platform may reject, restrict, remove, suspend, or require corrections for business listings, media, links, reviews, replies, or account activity that violate the Terms, Community Guidelines, legal rules, or platform safety standards.

Where appeal or correction options are available, you may contact support with clear information, evidence, and the reason you believe the decision should be reviewed. Repeated, abusive, misleading, irrelevant, or bad-faith appeals may be rejected.

Where review features are available, public interaction must remain lawful, relevant, professional, and non-abusive. Review replies may be available as a Pro feature and must also follow platform rules.

No. Business users are responsible for truthful claims about licences, certifications, qualifications, partnerships, prices, availability, official status, and professional compliance. Approval of a listing does not verify those claims.

No. The platform does not guarantee views, clicks, calls, leads, bookings, sales, rankings, search engine placement, customer behaviour, or commercial results.

Depending on how you use the platform, data may include technical server log data, account details, business profile information, uploaded media, contact messages, support requests, billing information, moderation reports, service emails, and dashboard activity data.

Approved public business profiles may show business name, category, description, public address or service area, phone, email, website, opening hours, photos, videos, logo, banners, social links, contact options, and other approved business information.

Business users should avoid submitting unnecessary private personal data. If a private residential address is not meant to be public, do not submit it as a public business address unless you are sure it is appropriate and lawful.

No. The legal pages state that ContactTheBusiness does not sell, rent, license, export, transfer, or provide business listing data, uploaded media, contact details, lead lists, or the platform database as a data product.

ContactTheBusiness uses cookies and similar technologies that are necessary for website operation and security. If analytics or non-essential cookies are used, the Privacy Policy and cookie choices explain the relevant handling where required.

Yes. If a visitor clicks an external website, booking page, menu, social media page, product page, event page, or other third-party link, they leave ContactTheBusiness. The external operator is responsible for its own privacy practices, cookies, tracking, content, and security.

Yes. Depending on the situation and legal limits, you may have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Privacy requests should be sent to contact@contactthebusiness.com.

The Privacy Policy states that ContactTheBusiness does not use automated decision-making, including profiling, that produces legal effects or similarly significant effects for users.

No. ContactTheBusiness is a B2B platform and is not directed at children or minors. If you believe a child has provided personal data, contact support so the matter can be reviewed.

Storage periods depend on the purpose, account status, business relationship, legal obligations, payment and tax records, moderation needs, security, backups, and legal claims. Backup data may remain for a limited period until overwritten or no longer needed.

Business users keep ownership of their own submitted content unless otherwise agreed. Uploading content to ContactTheBusiness does not transfer ownership to the platform.

You grant ContactTheBusiness the rights needed to host, store, reproduce technically, display, publish, resize, crop, compress, convert, create thumbnails, show previews, moderate, secure, maintain, improve, and operate the business profile and platform.

The Data Copyright policy says uploaded media is not used in paid advertising campaigns outside ContactTheBusiness without separate permission, except for ordinary public link previews or technical previews generated from public business profiles.

Where appropriate, ContactTheBusiness may share links or public previews of already-public business profiles for platform visibility. Business users may object to non-essential public-link announcements by contacting the platform.

No. Public access does not give permission to copy, scrape, export, sell, republish, reuse, or incorporate the ContactTheBusiness database, listings, media, metadata, or public pages into another product, dataset, AI system, or service.

Yes. The Data Copyright policy reserves rights against text and data mining, machine-learning extraction, automated dataset creation, model training, web-scale copying, crawling, scraping, and automated content analysis unless expressly permitted by law or written permission.

Send the exact URL or location of the reported content, a clear explanation, your evidence, your rights basis, and your contact details. Reports may be submitted through platform contact options or by email to businesscontact@contactthebusiness.com where no more specific channel is available.

ContactTheBusiness may review the complaint, request more information, remove or restrict content, notify the affected business user, allow counter-evidence where appropriate, retain evidence, or reject complaints that are incomplete, abusive, misleading, unfounded, automated, or unrelated to the platform.

Use contact@contactthebusiness.com for general, legal, privacy, public, or non-billing enquiries relating to ContactTheBusiness.

Registered business customers should use businesscontact@contactthebusiness.com for billing, invoice, business profile, content report, moderation, or business-customer support matters.

no-reply@contactthebusiness.com is a system sender address used for automated platform messages. Do not use it as the main support contact address.

Include your business name, registered email if relevant, the public profile URL or dashboard context, a clear explanation of the issue, screenshots if useful, and any relevant PayPal, billing, media, or moderation details.

Visitors should use the contact options shown on the business profile, such as phone, email, website, booking, menu, quote request, product page, event page, or other approved business contact actions. ContactTheBusiness is not responsible for the business’s response.